Complaint Procedure

Making a Complaint

We define a complaint as any expression of dissatisfaction, whether oral or written and whether justified or not. You can notify us of a complaint through the following channels:

In Writing: Whitehall Road Car Centre Ltd, 263 Whitehall Road, Leeds, LS12 6ER

By Telephone: 0113 2631214

By Email: info@thecarfinancehub.co.uk

We aim to acknowledge and respond to all complaints within 7 working days.

If you would like to know how we handle complaints, please request a copy of our complaints handling process, or email info@thecarfinancehub.co.uk for more information. If we
cannot resolve the complaint ourselves, you may be able to refer it to the Financial Ombudsman Service whose contact details are set out below:

Financial Ombudsman Service Contact Details

Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Tel: 0800 023 4567 or 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Whitehall Road Car Centre Ltd is a company registered in England and Wales. Registered number 05437660 Registered Office: Whitehall Road Car Centre Limited, 263 Whitehall Road, Leeds, LS12 6ER

Calls may be recorded for training and quality purposes.